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HOW TO ORDER
To submit your order online, click here.
To place your order by phone, anywhere in the United States, dial toll free (800) 533-5115 or (732) 942-8200 Monday - Friday (8:30am-5:30pm, EST). Outside of the US dial 011-1-732-942-8200 or you can email your orders directly to your sales representative or to info@Kemactoys.com.
You may also fax your order 7 days a week, 24 hours a day to (732) 942-7770.
METHODS OF PAYMENT
We accept the following credit cards for all new accounts; VISA, MASTERCARD, and AMERICAN EXPRESS. NET 30-day terms are also available upon credit approval. Please request a credit application and allow 2-4 weeks processing time.
SHIPPING INFORMATION
Unless otherwise stated, all our orders are processed and shipped within 24 hours after they are placed. Most orders will ship the same day when placed before noon EST. Please advise your sales representative if your order is time-sensitive, and we will accommodate your request whenever possible. Orders are shipped F.O.B. New Jersey; Plush is shipped F.O.B. California & Washington; Candy is shipped F.P.P. Ohio; Rotary Whistle Stop is shipped F.O.B. Florida.
DAMAGES & RETURNS
Returns or exchanges will not be accepted without prior authorization. Packages delivered that are visibly damaged or have been resealed with tape other than our “Kemac Security Tape” should be reported at the time of delivery. Notify your driver or delivery person, and make sure they record the damage before you sign or accept delivery. All original packaging and products including shipping carton with bar coded tracking label need to be saved for inspection or return until the claim has been settled. Report any damages or shortages to your Kemac sales representative as soon as possible.
OUR GUARANTEE
We strive to offer our customers the best products at the best prices. Prices may change periodically due to the increased cost of manufacturing and may vary from what is shown in this catalog. We apologize for any inconvenience this may cause. We take pride in supplying quality products, and guarantee that all merchandise we sell is free from manufacturing defects. Kemac will, at our discretion, replace, repair, or refund the full purchase price of any item found to be defective. This guarantee does not cover damage to products resulting from use, negligence or abuse, or as a result of purchaser's adjustments or substitution of parts.
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CONTACT YOUR SALES REPRESENTATIVE
Maggie Mitchell
1-800-533-5115 x213
Maggie@kemactoys.com
Ken Cipperly
(800) 533-5115 x202
Ken@kemactoys.com
Mary Cytryn
(800) 533-5115 x238
Mary@kemactoys.com
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